You have no doubt heard the saying that the customer is always right. When you are a customer you happy with this position Jaden Schwartz Youth Jersey , when you are the owner of a small business, sometimes you see this is like opening Pandora's box. But for the sake of argument, let me add a caveat to that saying: ?The customer is always right, even when they're wrong and you know it.? After 27 years in the car wash and cleaning industry, I have heard it all. Here are some ways carwashes can mitigate upset customers.
Handling Complaints
When you handle a complaint Joel Edmundson Premier Jersey , you need to treat the customer as though they are in the right for expressing their opinion, and since you are taking their money, they have every right to complain. You can handle these complaints by simply listening to what it is they have to say and offering suggestions as to how the problem can be fixed. Often fixing the problem might be very easy. Drips from a door jam or a streaked window is easily handled, and we've already suggested solutions and ideas to help that customer return with their business.
If you don't think you can fix the problem (for whatever reason), you can have them call the owner and let them handle any situation Carl Gunnarsson Premier Jersey , and help mediate or settle any problem that might have occurred. This will not change their attitude towards the manager or employee, every business man knows you cannot please everyone. Some customers just like to complain and a little empathy goes a long way.
Removing A Customer
If a customer continually complains, and you've given them free car washes, discounts, and just about everything within your power Vladimir Tarasenko Premier Jersey , the next step is to give them a business card or referral to the most expensive car wash or detail shop in the area and say ?I'm sorry, we're just unable to please you.? Let them learn for themselves just how valuable and affordable your service is to them. They may be sorry for complaining and come back, but in the meantime you'll have removed them from your database and saved yourself weeks of problems. As well as eliminated an irate and irrational customer from tainting your image in front of your more decent clientele.
Bad Checks
Occasionally, maybe once a week, someone will write you a bad check. Usually it's under thirty dollars Jaden Schwartz Premier Jersey , and they'll really be embarrassed. The best thing, of course, is not to confront the customer in front of others. Never say to someone ?You wrote me a bad check? in front of their co-workers or even people they do not know. This will embarrass your customer.
Simply mail the bad check back to the person who wrote it and request to be paid in cash the next time you see them. If it's a customer you've never seen before and think you never will again, mail it back to them and ask them to write another check ?now that your funds may be more sufficient.? We've found this to be the easiest way to handle a touchy situation. They'll usually feel bad and mail you the money back. If they don't, don't worry about it Authentic Joel Edmundson Jersey , just write it off and go on with being the best car wash company in the world. If a person seems to write bad checks consistently you should, of course, politely suggest to that person that business should be done on a cash-only basis.
Remember the customer is always right and they need to know that you know that, so show empathy and understanding and make them feel that you respect them and want their business at your carwash. Think about it.
Clustered together on about ninety islands and joined together by hundreds of intricate stone bridges, Amsterdam is home to miles of canals. The result is a quiet city? as far as traffic is concerned. However Authentic Authentic Carl Gunnarsson Jersey , don't mistake the lack of cars for the lack of excitement. Amsterdam is home to hundreds of entertainment possibilities, both lively and cultural.
But where can a traveler stay in Amsterdam? Why not choose a luxury historic hotel?
How to Pick the Right Historic Hotel in Amsterdam
When staying in Amsterdam, you'll want to pick a hotel based on what your needs are. Different hotels may cater to different things. Are you more interested in heading out to the wild life of the Red Light District? You'll want a hotel that's nearby that location. Perhaps you prefer some of the museums or other cultural events and would prefer a hotel near there.
You'll want a hotel that is close to the places you want to visit. This is especially true if you have planned only a weekend for visiting Amsterdam.
Suggestions of Historic Hotels in Amsterdam
Not far from Central Station in downtown Amsterdam is the famous historic Victoria Hotel. Located between the business district and shopping and Dam Square, it is an ideal location for business travelers and tourists alike.
Among it's many features include not only its historical value, it has all the modern features you enjoy from a hotel; sauna Authentic Vladimir Tarasenko Jersey , indoor pool and a real Turkish steam bath. They have spacious rooms and some even have their own personal entrances. Created in 1890, it is one of the best featured four star hotels in the city.
Another lovely historical hotel is the Swissotel Amsterdam. This historic building has been modernized on the inside to give it a contemporary feel. It also has a location near Dam Square.
Amid lively streets, the Swissotel Amsterdam stands at six stories and is a convenient distance from the Royal Palace and the Central Railway Station. All of the rooms have modern amenities, so this historic hotel doesn't feel quite so back in time for those who do enjoy a modern lifestyle. A fashionable lounge offers light meals and drinks upon your request.